Terms and Conditions

1. Who we are

These terms are between you and Paritor Ltd, a company registered in England and Wales under company number 11026754, whose registered office is at 19 Knowle Village, Knowle, Budleigh Salterton, England, EX9 6AL. Our VAT number is GB 283 2856 77. “We”, “us” and “our” mean Paritor Ltd. You can contact us at info@paritor.co.uk.

We make Xperios (management software for lessons, classes, courses and events), Prospario (customer relationships and marketing), Cognario (an AI knowledge assistant) and Vestarios (brand and design), together “the Services”.

2. Which terms apply

These terms cover your use of our websites and Services, Xperios credits bought online, and online purchases of Paritor Credits. If your organisation has a signed agreement, order form or purchase plan with us (for example an Xperios licence or a public-sector purchase plan), that agreement applies to what it covers and takes priority if it conflicts with these terms. Our Software Terms and Conditions (PDF) and Support Services Policy (PDF) continue to apply to Xperios licences under those agreements.

3. Your account

You must be at least 18 and have authority to act for the organisation you register. Keep your sign-in details secure and tell us straight away if you think someone else has used them. Your organisation’s administrator controls who can use your account, and your organisation is responsible for what its users do.

4. Paritor Credits

4.1 Paritor Credits pay for usage in our Services, such as AI features, messages and emails. Each organisation has one credit wallet, shared across all of our products that it uses. Each product shows how many credits an action uses and which types of credit it accepts.

4.2 Credits are sold in packs at the prices shown on paritor.com/pricing. Prices exclude VAT, which is added at checkout where it applies.

4.3 Purchased credits do not expire while your organisation’s account is open.

4.4 Credits have no cash value. They cannot be exchanged for money, except as our Refund Policy allows, and cannot be transferred to another organisation.

4.5 Free allowances and credits we grant (for example as a goodwill gesture) are not purchases and cannot be refunded.

4.6 We may change pack prices for future purchases. A price change never affects credits you have already bought.

5. Xperios credits

5.1 What you get. Xperios gives your organisation the modules set for its type of organisation. There is no charge for the software itself: you pay for it in Xperios credits, as described on xperios.ai/pricing. Every organisation gets unlimited users, Essential support, and a monthly allowance of free AI credits for Cognario and Vestarios.

5.2 Credits. One Xperios credit is one learner for one month. Each month we use one credit for each current learner. A booking uses 12 credits in the month it is made, and nothing extra for someone who is already a current learner. xperios.ai/pricing explains what counts. Xperios credits are separate from Paritor Credits (section 4): neither can be used as the other. Prices exclude VAT, which is added at checkout where it applies.

5.3 Free starting credits. Your organisation can start with free credits, as shown on xperios.ai/pricing. They last 12 months from when you start, and you don’t need a card. Each organisation can have one set of free starting credits.

5.4 Paying. You pay by card, for a one-off purchase or as a subscription that renews automatically until cancelled. On a yearly subscription you pay for a year’s credits at the start of the year. On a monthly subscription you pay at the start of each month, and a twelfth of the year’s credits arrives each month. Paying monthly costs more over a year than paying yearly, as shown on xperios.ai/pricing.

5.5 Buying and topping up. Credits are priced on the scale at xperios.ai/pricing: the more you buy in 12 months, the lower the price of each further credit. You can buy any number and top up at any time, and each purchase carries on down the scale from what you have bought in the last 12 months. A renewal leaves out the purchase it replaces when working out those 12 months. Free credits don’t count towards the scale.

5.6 How long credits last. Credits you buy last 12 months from purchase. We use the credits that expire soonest first.

5.7 Free and earned credits. Free credits, and any credits we award you, have no cash value.

5.8 Cancelling.

• Monthly: you can cancel at any time with one month’s notice. Your subscription ends at the end of the notice period, and you are not charged after that.
• Yearly: you can cancel at any time, and your subscription ends at the end of the year you have paid for; it does not renew. See our Refund Policy.

5.9 Price changes. We may raise our prices per credit once a year, by no more than 5%. We won’t raise your price during your first 12 months as a paying customer, or more than once in any 12 months after that. We will tell your administrator at least 30 days before a rise. It applies from your next billing date (monthly) or your next renewal (yearly), and never to a period you have already paid for. Credits you have already bought keep their price.

5.10 If a payment fails. We won’t turn Xperios off the moment a payment fails. Everything keeps working while Paddle tries the payment again, and we tell you. If it is still unpaid 14 days after the payment first failed, your account is suspended: it is taken offline, so nobody can use it, until the payment is made. Paying restores it straight away. Your data is kept while the account is suspended. If the subscription is then cancelled because it remains unpaid, the account stays offline, with no further period of access. Your data is kept for three months from the cancellation, and you can ask us for an export, then it is permanently deleted. If you buy credits again within those three months, everything is restored as you left it once the purchase is paid.

5.11 When a subscription ends. This applies when you cancel your subscription:

• for 14 days after it ends, you keep full access to Xperios;
• after those 14 days, your account is taken offline, but your data is kept, and you can ask us for an export;
• three months after the subscription ended, your data is permanently deleted.

If you buy credits again within those three months, everything is restored as you left it. A subscription cancelled because a payment remains unpaid is covered by section 5.10 instead. Purchased Paritor Credits stay in your organisation’s wallet while your Paritor account is open (section 4.3).

5.12 Larger organisations. Organisations buying more than 60,000 credits a year, and anyone who wants to pay by invoice or purchase order or wants a higher level of support, can ask us for a quote. Anything agreed that way is covered by a signed agreement (section 2), not by this section.

5.13 Running out of credits. We will warn your administrator before your credits run out. If they reach zero, you keep full access for 14 days, and what you use in those 14 days comes off your next purchase. After that your account is taken offline until you buy more credits; buying restores it. Your data is kept for three months from the day it went offline, then it is permanently deleted.

6. Buying online: Paddle is our reseller

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

When you buy Xperios credits or Paritor Credits online, you buy them from Paddle, which handles payment, VAT, invoices and receipts. Paddle’s buyer terms apply to the purchase. Credits are added to your wallet, and a subscription starts or renews, once Paddle confirms the payment. Purchases under a signed agreement with Paritor Ltd are invoiced by us and are not sold through Paddle.

7. Using the Services

You must follow our Acceptable Use Policy. You keep ownership of the content and data you put into the Services. You give us the rights we need to host, process and display it, solely so we can provide the Services to you.

8. AI features

AI features generate content automatically and can be wrong. Check AI output before you rely on it, especially for decisions about people, money or safety. We do not use your content to train AI models, and our AI providers are not permitted to use it for training.

9. Your data

Where we process personal data on your behalf in the Services, we act as your processor: we process it only on your instructions and in line with UK GDPR. Our Privacy Policy explains how we use personal data as a controller, for example your account and billing details. Data Hosting and Compliance explains where data is hosted.

10. Our intellectual property

The Services, our software and our websites belong to us or our licensors. We give you a non-exclusive, non-transferable right to use the Services while your account is open and you comply with these terms.

11. Availability and changes

We work to keep the Services available and secure, but we cannot promise they will be uninterrupted or error-free. We may change or improve the Services. If we withdraw a paid feature, we will give reasonable notice and refund any credits you bought specifically for it that you can no longer use, or, for a feature included in your Xperios subscription, the part of your subscription you have paid for and can no longer use.

12. Liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

Subject to that, we are not liable for any loss of profit, revenue, data or goodwill, or for any indirect or consequential loss. Our total liability arising from or in connection with these terms in any 12-month period is limited to the total amount you paid us, directly or through Paddle, in the 12 months before the event giving rise to the claim.

13. Ending your account

You can close your account at any time; closing it ends any Xperios subscription as section 5.8 describes. We may suspend or close it if you seriously or repeatedly break these terms. If we close your account for any other reason, we will refund your unused purchased credits and the unused part of any subscription period you have paid for.

14. Changes to these terms

We may update these terms. If a change is significant, we will tell your administrator by email or in the product at least 30 days before it takes effect. The date at the top of this page shows the current version.

15. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, you keep any rights the law gives you where you live.

Using our websites

The content on our websites is for general information and may change at any time. Links to other websites are not endorsements, and we are not responsible for their content.