FAQ

FAQ: A Compilation of Common Queries

How safe is my data?
Data is stored securely using Microsoft Azure, conforming to the most advanced cyber-security regulations. With built-in compliance tools, such as our AI anonymisation tool, we ensure that your data is always fully GDPR compliant.
Can I use the system on any type of device?
Xperios requires an operating system of Windows 10. The mobile apps for parents and teachers can be accessed online using the web, or via our iOS app.
Do users have to be connected to the internet to access their information?
Teachers can access information and can update attendance and lesson notes when offline via our app. Users can view information and generate reports offline, but they do need to be online to make changes to information.
How long does it take to implement?
Implementations can take as little as 3 or 4 weeks depending on the size of your organisation, data migration complexity and availability of your teams for providing data and training.
Is there a cost for implementation?
We provide a method to import your data and resources to train your team free of charge. A number of new clients choose to invest in some consultancy to make the process even simpler, and ensure they implement the system in the most effective way for them. Once we have had time to understand your organisation, we can advise what you of the different options and benefits of each approach for you.
Do I have to run regular updates?
Our developers are always creating improvements to Xperios and responding to feedback from users to continually improve your experience. These updates will be applied automatically and will run in the background when you open the software.
If I take on more teachers or pupils will it cost me more?
No, our prices are based on the number and type of users in your administration team.
Will Paritor Xperios integrate with other systems?
Yes, the system has been developed to make this simple and we regularly integrate with online payment providers, central pupil databases and accounting packages.
Will you provide training?
The system is simple to use, embedded with help functionality and free training resources, your team can learn at their own pace. We also provide on-site, online and open course based training to cater for any budget.
Can you migrate my data from my current system?
Yes, we will work with you to migrate your data from any system. We are very experienced in data migrations, so you are in good hands.
How do I get support and how much will it cost?
Support is included at no extra cost. The system has built–in help functionality and you can get support through the system by contacting one of our support team.
Can we invoice through Paritor Xperios?
Yes, there are tools to automate both Parent and School invoices for Tuition, Hire, Ensembles and much more.
Can we take credit card payments?
Yes, we integrate to Worldpay, Stripe and Sage Pay out of the box. We can also integrate with other providers.
Do I have to pay for all the functions, some of which I do not require?
Xperios is charged at £75 per back-office user per month. This is inclusive of data hosting, access for Teachers, Parents, and Schools. You can disable modules that you do not use to keep the system simple and clutter free.
Can you generate customised reports?
Xperios offers a set of built-in reports. It is also easy to access information and simple to generate your own bespoke reports. We allow you to export to excel and link to data visualisation tools via our API to build personalised dashboards.